This forum is closed to new posts and
responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
Check the supervisors local address book, as mentioned before, and also their recent contacts, in case it is storing an entry for that user name. I think this was supposed to be fixed but we had issues initially with the recent contacts and duplicate names.
A programmatic send will fail to deal with duplicate addresses, I would say this is the most likely cause.
Feedback response number WEBB7U835W created by ~Judy Brejumiploplen on 07/23/2009